Kuraray Noritake Privacy Statement




Your privacy is important to us. This privacy statement explains what personal data Kuraray Noritake collects from you, through our interactions with you and through our products, and how we use that data.

Kuraray Noritake offers a wide range of products, from chair side products used to help dentists worldwide, students use at universities, and lab side products used to restore patients smiles. References to Kuraray Noritake products in this statement include Kuraray Noritake services, websites, apps, software, servers and devices.

Please read the product-specific details in this privacy statement, which provide additional information about some of Kuraray Noritake products. This statement applies to Kuraray Noritake’s interactions with you and the Kuraray Noritake products listed below, as well as other Kuraray Noritake products that display this statement.


Personal Data We Collect

Kuraray Noritake collects data to operate effectively and provide you the best experiences with our products. You provide some of this data directly, such as when you create a Kuraray Noritake account, administer your organization’s licensing account, submit a search query to kuraraynoritake.eu, register for a Kuraray Noritake event, upload a document to BOX or contact us for support. We get some of it by recording how you interact with our products by, for example, using technologies like cookies, and receiving error reports or usage data from software running on our servers.

We also obtain data from third parties. We protect data obtained from third parties according to the practices described in this statement, plus any additional restrictions imposed by the source of the data. These third-party sources vary over time, but have included:

  • Data brokers from which we purchase demographic data to supplement the data we collect.

  • Social networks when you grant permission to a Kuraray Noritake product to access your data on one or more networks.

  • Service providers that help us determine a location based on your IP address in order to customize certain products to your location.

  • Partners with which we offer co-branded services or engage in joint marketing activities, and

  • Publicly-available sources such as open government databases or other data in the public domain.

You have choices about the data we collect. When you are asked to provide personal data, you may decline. But if you choose not to provide data that is necessary to provide a product or feature, you may not be able to use that product or feature. The data we collect depends on the context of your interactions with Kuraray Noritake, the choices you make, including your privacy settings, and the products and features you use. The data we collect can include the following:

Name and contact data. We collect your first and last name, email address, postal address, phone number, and other similar contact data.

Demographic data. We collect data about you such as your age, gender, country, and preferred language.

Device and Usage data. We collect data about your device and how you and your device interact with Kuraray Noritake and our products. For example, we collect:

  • Product use data. We collect data about the features you use, the items you purchase, and the web pages you visit. This data includes your voice and text search queries or commands to KurarayNoritake.eu. This also includes the settings you select and the software configurations you use most.

  • Device, connectivity and configuration data. We collect data about your device and the network you use to connect to our products. It includes data about the operating systems and other software installed on your device. It also includes IP address, regional and language settings.

  • Troubleshooting and Help Data.When you engage Kuraray Noritake for troubleshooting and help, we collect data about you and your hardware, software, and other details related to the incident. Such data includes contact or authentication data, the content of your mail and other communications with Kuraray Noritake, data about the condition of product usage when the fault occurred.

Interests and favorites. We collect data about your interests and favorites, your interests is inferred or derived from other data we collect e.g. Google Analytics.

Contacts and relationships. We collect data about your contacts and relationships if you use a Kuraray Noritake product and revealed yourself to us to manage contacts to communicate or interact with other people of similar organizations.

Location data. Imprecise location data, for example, a location derived from your IP address or data that indicates where you are located with less precision, such as at a city or postal code level.

Content. We collect content of your files and communications when necessary to provide you with the products you use. For example, if you transmit a product request, we need to collect the content of that request to display it to you and share it with other users as you direct. If you receive an email from Kuraray Noritake, we need to collect the content of that email to deliver it to your inbox, display it to you, enable you to reply to it, and store it for you until you choose to delete it. Other data we collect to provide communication services to you include the:

  • subject line and body of an email,

  • text or other content of an instant message,

We also collect information you provide to us and the content of messages you send to us, such as feedback and product reviews you write, or questions and information you provide for customer support. When you contact us, such as for customer support, phone conversations or chat sessions with our representatives may be monitored and recorded.

Product-specific sections below describe data collection practices applicable to use of those products.


How We Use Personal Data


Kuraray Noritake uses the data we collect for three basic purposes, described in more detail below: (1) to operate our business and provide (including improving and personalizing) the products we offer, (2) to send communications, including promotional communications, and (3) to show advertising, whether in our own products, KurarayNoritake.eu, supported by advertising or in products offered by third parties.

In carrying out these purposes, we combine data we collect to give you a more seamless, consistent and personalized experience. For example, we store data we collect from you when you are unauthenticated (not signed in) separately from any account information that directly identifies you, such as your name, email address or phone number.

Providing and improving our products.

We use data to provide and improve the products we offer and perform essential business operations. This includes operating the products, maintaining and improving the performance of the products, developing new features, conducting research, and providing customer support. Examples of such uses include the following:

  • Providing the Products. We use data to carry out your online interactions with us and to provide our products to you. Often, those products include personalized features and recommendations that enhance your productivity and enjoyment, and automatically tailor your product experiences based on the data we have about your activities, interests and location.

  • Customer support. We use data to diagnose product problems.

  • Product Improvement. We use data to continually improve our products, including adding new features or capabilities. For example, we use complaints to improve our product IFU’s, clicks on Kuraray Noritake to improve the relevancy of search results, usage data to determine what new product pages to prioritize.

  • Business Operations. We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.

Communications. We use data we collect to communicate with you and personalize our communications with you. For example, we may contact you by phone or email or other means to inform you when a product update is available, discuss your needs, let you know when documents related to the product you use are available, remind you about items left in your online shopping cart, update you or inquire about a service or repair request, invite you to participate in a survey, or tell you that you need to take action to keep your spot in a course. Additionally, you can sign up for email subscriptions and choose whether you wish to receive promotional communications from Kuraray Noritake by email, physical mail, and telephone. For information about managing your contact data, email subscriptions and promotional communications, please visit the Access and Controls section of this privacy statement.

Advertising. Kuraray Noritake does not use what you say in email, chat, video calls or voice mail, or your documents, photos or other personal files to target ads to you.

We use data we collect through our interactions with you, through some of our products and on third-party web properties, to show advertising. For example:

  • Kuraray Noritake may use your data to select and deliver some of the ads you see on Kuraray Noritake web properties, such as Kuraray Noritake.eu.

  • We may share data we collect with third parties, such as Facebook (see below), so that they can select and deliver some of the ads you see in our products, their products, or other sites and apps serviced by these partners.

  • Advertisers may choose to place our web beacons on their sites in order to allow Kuraray Noritake to collect information on their sites such as activities, purchases and visits; we use this data on behalf of our advertising customers to help target their ads. We also share data directly with service providers, such as Facebook, to permit them to provide services on our behalf or to partner with us in selecting and serving ads for our advertising partners.

The ads that you see may be selected based on data we process about you, such as your interests and favorites, your location, how you use our products, your search queries, or the content you view. For example, if you view content on KurarayNoritake.eu about adhesives, we may show advertisements about adhesives; if you search “Composite Cements” on Google, you may see advertisements in your search results for Kuraray Noritake products.

The ads that you see may also be selected based on other information learned about you over time using demographic data, location data, search queries, interests and favorites, usage data from our products and sites, as well as the sites and apps of our advertisers and partners. We refer to these ads as "interest-based advertising" in this statement. For example, if you view content on youtube.com, you may see offers for our products. To provide interest-based advertising, we combine cookies placed on your device using information that we collect (such as IP address) when your browser interacts with our websites. If you opt out of receiving interest-based advertising, data associated with these cookies will not be used.
Further details regarding our advertising-related uses of data include:

  • Children and Advertising. We do not deliver interest-based advertising to children whose birthdate identifies them as under 18 years of age.

  • Data Retention. For interest-based advertising, we retain data for no more than 13 months, unless we obtain your consent to retain the data longer.

  • Data Sharing. In some cases, we share with advertisers reports about the data we have collected on their sites or ads.


Reasons We Share Personal Data


We share your personal data with your consent or as necessary to complete any transaction or provide any product you have requested or authorized. For example, we share your content with third parties when you tell us to do so, such as when you send an email to a friend, place an order on KurarayNoritake.eu.

In addition, we share personal data among Kuraray Noritake-controlled affiliates and subsidiaries. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we've hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.

Finally, we will access, transfer, disclose, and preserve personal data, including your content (such as the content of your emails sent to our service desk, or files in private folders on BOX if we provided the account to you), when we have a good faith belief that doing so is necessary to:

  1. comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies;

  2. protect our customers, for example to prevent spam or attempts to defraud users of our products, or to help prevent the loss of life or serious injury of anyone;

  3. operate and maintain the security of our products, including to prevent or stop an attack on our computer systems or networks; or

  4. protect the rights or property of Kuraray Noritake, including enforcing the terms governing the use of the services - however, if we receive information indicating that someone is using our services to traffic in stolen intellectual or physical property of Kuraray Noritake, we will not inspect a customer's private content ourselves, but we may refer the matter to law enforcement.

Please note that some of our products include links to products of third parties whose privacy practices differ from Kuraray Noritake's. If you provide personal data to any of those products, your data is governed by their privacy statements.


How to Access & Control Your Personal Data


You can view, edit, or delete your personal data online for Kuraray Noritake products. You can also make choices about Kuraray Noritake's collection and use of your data. How you can access or control your personal data will depend on which products you use. For example:

  • Kuraray Noritake.eu. You can access and update your profile on Kuraray Noritake.eu by visiting the KurarayNoritake.eu Customer Support.

If you cannot access certain personal data collected by Kuraray Noritake via the links above or directly through the Kuraray Noritake products you use, you can always contact Kuraray Noritake by using our web form. We will respond to requests to access or delete your personal data within 30 days.

Your Communications Preferences

You can choose whether you wish to receive promotional communications from Kuraray Noritake by email, SMS, physical mail, and telephone. If you receive promotional email or SMS messages from us and would like to opt out, you can do so by following the directions in that message. You can also make choices about the receipt of promotional email, telephone calls, and postal mail by signing in with your personal Kuraray Noritake account, and viewing your communication permissions where you can update contact information, manage Kuraray Noritake-wide contact preferences, opt out of email subscriptions, and choose whether to share your contact information with Kuraray Noritake partners. If you do not have a personal Kuraray Noritake account, you can manage your Kuraray Noritake email contact preferences by using this web form. These choices do not apply to mandatory service communications that are part of certain Kuraray Noritake services, or to surveys or other informational communications that have their own unsubscribe method.

Your Advertising Choices

You may opt out of receiving interest-based advertising from Kuraray Noritake by visiting our opt-out page. When you opt out, your selection will be stored in a cookie that is specific to the web browser you are using. The opt-out cookie has an expiration date of five years. If you delete the cookies on your device, you will need to opt out again.

Because the data used for interest-based advertising is also used for other necessary purposes (including providing our products, analytics and fraud detection), opting out of interest-based advertising does not stop that data from being collected. Nor does it mean you will stop getting ads or see fewer ads. However, if you do opt out, the ads you receive will no longer be interest-based and may be less relevant to your interests.

You can opt out of receiving interest-based advertising from third parties we partner with by visiting their sites (see above).

Browser-Based Controls

  • Cookie Controls. Relevant browser-based cookie controls are described in the Cookies section of this privacy statement.

  • Browser Controls for "Do Not Track." Some browsers have incorporated "Do Not Track" (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not yet a common understanding of how to interpret the DNT signal, Kuraray Noritake services do not currently respond to browser DNT signals. We continue to work with the online industry to define a common understanding of how to treat DNT signals. In the meantime, you can use the range of other tools we provide to control data collection and use, including the ability to opt out of receiving interest-based advertising from Kuraray Noritake as described above.


Cookies & Similar Technologies


Kuraray Noritake uses cookies (small text files placed on your device) and similar technologies to provide our websites and online services and to help collect data. The text in a cookie often consists of a string of numbers and letters that uniquely identifies your computer, but it can contain other information as well.

Our Use of Cookies and Similar Technologies

Kuraray Noritake uses cookies and similar technologies for several purposes, depending on the product, including:

  • Storing your Preferences and Settings. Settings that enable our products to operate correctly or that maintain your preferences over time may be stored on your device. For example, if you enter your city or postal code to get local news or course information on a Kuraray Noritake website, we may store that data in a cookie so that you will see the relevant local information when you return to the site. We also save preferences, such as language, browser and multimedia player settings, so those do not have to be reset each time you return to the site. If you opt out of interest-based advertising, we store your opt-out preference in a cookie on your device.

  • Security.We use cookies to detect fraud and abuse of our websites and services.

  • Storing Information you Provide to a Website. When you provide information, or add products to a shopping cart when shopping on Kuraray Noritake websites, we store the data in a cookie to remember the products and information you have added.

  • Social Media. Some of our websites include social media cookies, including those that enable users who are logged in to the social media service to share content via that service.

  • Feedback. Kuraray Noritake uses cookies to enable you to provide feedback on a website.

  • Interest-Based Advertising. Kuraray Noritake uses cookies to collect data about your online activity and identify your interests so that we can provide advertising that is most relevant to you. You can opt out of receiving interest-based advertising from Kuraray Noritake as described in the Access and Control section of this privacy statement.

  • Showing Advertising. uraray Noritake uses cookies to record how many visitors have clicked on an advertisement and to record which advertisements you have seen so you don’t see the same one repeatedly.

  • Analytics. In order to provide our products, we use cookies and other identifiers to gather usage and performance data. For example, we use cookies to count the number of unique visitors to a web page or service and to develop other statistics about the operations of our products. This includes cookies from Kuraray Noritake and from third-party analytics providers.

  • Performance. Kuraray Noritake uses cookies for load balancing to ensure that websites remain up and running.

Some of the cookies we commonly use are listed below. This list is not exhaustive, but it is intended to illustrate the main reasons we typically set cookies. If you visit one of our websites, the site may set some or all of the following cookies:

  • MUID - Identifies unique web browsers visiting Kuraray Noritake sites. It is used for advertising, site analytics and other operational purposes.

  • ANON - Contains the ANID, a unique identifier derived from your Kuraray Noritake account, which is used for advertising, personalization, and operational purposes. It is also used to preserve your choice to opt out of interest-based advertising from Kuraray Noritake if you have chosen to associate the opt-out with your Kuraray Noritake account.

  • CC - Contains a country code as determined from your IP address.

  • PPAuth, MSPAuth, MSNRPSAuth, KievRPSAuth - Helps to authenticate you when you sign in with your Kuraray Noritake account.

  • NAP - Contains an encrypted version of your country, postal code, age, gender, language and occupation, if known, based on your Kuraray Noritake account profile.

  • MH - Appears on co-branded sites where Kuraray Noritake is partnering with an advertiser. This cookie identifies the advertiser, so the right ad is selected.

  • MR - Used to collect information for analytics purposes.

  • TOptOut - Records your decision not to receive interest-based advertising delivered by Kuraray Noritake.

In addition to the cookies Kuraray Noritake sets when you visit our websites, third parties may also set cookies when you visit Kuraray Noritake sites. In some cases, that is because we have hired the third party to provide services on our behalf, such as site analytics. In other cases, it is because our web pages contain content or ads from third parties, such as videos, news content or ads delivered by other ad networks. Because your browser connects to those third parties' web servers to retrieve that content, those third parties are able to set or read their own cookies on your device and may collect information about your online activities across websites or online services.

How to Control Cookies

Most web browsers automatically accept cookies but provide controls that allow you to block or delete them. For example, in Kuraray Noritake Edge, you can block or delete cookies by clicking Settings > Privacy > Cookies. Instructions for blocking or deleting cookies in other browsers may be available in each browser's privacy or help documentation.

Certain features of Kuraray Noritake products depend on cookies. Please be aware that if you choose to block cookies, you may not be able to sign in or use those features, and preferences that are dependent on cookies may be lost. If you choose to delete cookies, settings and preferences controlled by those cookies, including advertising preferences, will be deleted and may need to be recreated.

Additional privacy controls that can impact cookies, including the Tracking Protection feature of Kuraray Noritake browsers, are described in the Access and Control section of this privacy statement.

Our Use of Web Beacons and Analytics Services

Kuraray Noritake web pages may contain electronic images known as web beacons (also called single-pixel gifs) that we use to help deliver cookies on our websites, count users who have visited those websites and deliver co-branded products. We also include web beacons in our promotional email messages or newsletters to determine whether you open and act on them.

In addition to placing web beacons on our own websites, we sometimes work with other companies to place our web beacons on their websites or in their advertisements. This helps us develop statistics on how often clicking on an advertisement on a Kuraray Noritake website results in a purchase or other action on the advertiser's website.

Finally, Kuraray Noritake products often contain web beacons or similar technologies from third-party analytics providers, which help us compile aggregated statistics about the effectiveness of our promotional campaigns or other operations. These technologies enable the analytics providers to set or read their own cookies or other identifiers on your device, through which they can collect information about your online activities across applications, websites or other products. However, we prohibit these analytics providers from using web beacons on our sites to collect or access information that directly identifies you (such as your name or email address).

Other Similar Technologies

In addition to standard cookies and web beacons, our products can also use other similar technologies to store and read data files on your computer. This is typically done to maintain your preferences or to improve speed and performance by storing certain files locally. But, like standard cookies, these technologies can also be used to store a unique identifier for your computer, which can then be used to track behavior.


Notice to End Users


Many Kuraray Noritake products are intended for use by organizations and are administered to you by your organization. Your use of Kuraray Noritake products may be subject to your organization's policies, if any. If your organization is administering your use of the Kuraray Noritake products, please direct your privacy inquiries to your administrator. When you use social features of such products, other users in your network may see some of your activity. To learn more about the social features and other functionality, please review documentation or help content specific to the Kuraray Noritake product. Kuraray Noritake is not responsible for the privacy or security practices of our customers, which may differ from those set forth in this privacy statement.

If you use an email address provided by an organization you are affiliated with, such as an employer or school, to access Kuraray Noritake online services, the owner of the domain (e.g., your employer) associated with your email address may: (i) control and administer your Kuraray Noritake online services account and (ii) access and process your data, including the contents of your communications and files. Be aware of this.


Security of Personal Data


Kuraray Noritake is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. When we transmit highly confidential data (such as a credit card number or password) over the Internet, we protect it through the use of encryption.

This page uses cookies. We use cookies in order to offer you the best possible user experience on our website. By clicking OK, you authorize us to store cookies on your computer. For more information, please see our Data Privacy Statement.